Responsible Gambling Guide for Singapore Players

What Is Responsible Gambling?

Responsible gambling means engaging with casino games and sports betting as entertainment — with clear boundaries, a fixed budget, and full awareness that losses are a normal and expected part of gambling. The vast majority of Singapore players who gamble online do so safely and within their means.

Responsible gambling is not about avoiding gambling entirely. It's about maintaining control. When gambling stops being entertainment and starts feeling like a necessity, an obligation, or a way to recover money — that's when it becomes a problem.

As an editorial team, we take our responsibility seriously. Every page on 96M SGPO includes a responsible gambling reminder, and we maintain this dedicated page to ensure Singapore players have access to clear, practical guidance.

Warning Signs of Problem Gambling

Problem gambling affects people across all income levels, ages, and backgrounds. Recognising the warning signs early — in yourself or someone you care about — is the most important first step:

• Gambling beyond your budget: Spending more than you planned, or using money intended for essential expenses
• Chasing losses: Continuing to gamble specifically to win back money you've lost
• Preoccupation: Thinking about gambling frequently when not playing — planning the next session, reliving wins or losses
• Hiding your gambling: Concealing the amount you gamble or how much you spend from family or friends
• Borrowing money to gamble: Taking loans, using credit cards, or borrowing from friends or family to fund gambling
• Emotional volatility: Feeling irritable, anxious, or depressed when unable to gamble; extreme highs after wins, extreme lows after losses
• Neglecting responsibilities: Missing work, family commitments, or social events because of gambling
• Failed attempts to stop: Trying to reduce or stop gambling but finding it very difficult

If any of these apply to you, please reach out. Problem gambling is a recognised condition — not a character flaw — and effective support is available in Singapore.

Self-Exclusion Tools in Singapore

Casino Exclusion Scheme (Singapore)

Singapore has a formal self-exclusion framework managed by the Casino Regulatory Authority (CRA) for land-based casinos (Marina Bay Sands and Resorts World Sentosa). Family members can also apply for exclusion orders on behalf of a problem gambler. Contact the CRA or the NCPG for assistance with formal exclusion applications.

Self-Exclusion at 96M

96M offers account-level self-exclusion for online play. To activate self-exclusion on your 96M account:

1. Log in to your 96M account
2. Navigate to Account Settings → Responsible Gambling
3. Select "Self-Exclusion" and choose your exclusion period (1 week, 1 month, 3 months, 6 months, or permanent)
4. Confirm your selection — the exclusion takes effect immediately

During a self-exclusion period, you will be unable to log in, deposit, or place bets. Exclusions cannot be reversed before the specified period ends.

Managing Your Limits at 96M

Prevention is more effective than cure. 96M provides several tools that allow players to set limits before problems develop:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Once set, limits can only be reduced immediately — increases require a 24–48 hour cooling-off period.
• Loss Limits: Cap the amount you can lose in a given period. When you reach your limit, the platform restricts further play.
• Session Time Limits: Set a maximum session duration. When the timer expires, you receive a notification and the option to end your session.
• Reality Checks: Enable periodic pop-up notifications during play showing your session duration and net result.
• Cool-Off Period: Take a short break from gambling (24 hours to 6 weeks) without permanent exclusion.

We strongly recommend all 96M players set deposit and session limits before playing, regardless of whether they feel their gambling is problematic. These tools are available under Account Settings → Responsible Gambling.

External Support Resources in Singapore

The NCPG provides free counselling services, online chat support, and helpline access around the clock. All calls are confidential. Counsellors are trained in problem gambling and can assist both individuals and affected family members.

How 96M Supports Responsible Play

96M is committed to providing responsible gambling tools for all players. Beyond the account-level tools described above, 96M:

• Prohibits accounts for players under 18 years of age with age verification checks
• Provides responsible gambling information on deposit and withdrawal pages
• Trains customer support staff to identify and respond to problem gambling indicators
• Partners with responsible gambling organisations for player education
• Does not direct targeted bonus offers at players who have activated limit tools

A Note from Our Responsible Gambling Advisor

"Gambling is enjoyable for millions of Singaporeans when approached responsibly. Our role at 96M SGPO is not just to help you find the best bonuses — it's to ensure you have the information and tools to play safely. If something doesn't feel right about your gambling, please talk to someone. The NCPG helpline is free, confidential, and staffed by people who genuinely want to help." — Mei Lin Ong, Responsible Gambling Advisor